Healthcare Technology Featured Article

January 15, 2009

Healthcare Technology and News: Amcom Updates Call Center Suite with RFID Capabilities

Amcom Software updated its communications call center suite recently by introducing radio frequency identification (RFID) capabilities. Amcom now becomes a provider of mission-critical call center software as it can offer automated, accurate, staff location and management with RFID.
This technology automatically updates critical information such as the location of medical staff enabling easy contact. Amcom offers automated precision to hospital call centers increasing their efficiency and effectiveness in responding to emergencies without having to depend on manual update processes.
Amcom’s call center suite includes Time Domain Corporation’s PLUS line of precision ultra wideband (UWB) real-time location system (RTLS) tags, readers, antennas and software. TrackIT Systems, an Amcom partner offers design and implementation services for adding new RFID capabilities.
As personnel enter details regarding their entry, exit or change of locations within a facility the contact records within the Amcom system will get updated. When there is a query in the call center then the personnel can be reached instantly via their preferred means of messaging.
Ed Hixon, product management director at Amcom Software said, “The addition of RFID technology to our suite is another example of how we listen to our customers’ needs and develop new ways to serve them. We’ve seen a lot of interest in having up-to-the-minute information about the availability of hospital staff and are excited about the new, integrated solution.”
Amcom Software provides technology solutions required by organizations to handle day-to-day, emergency and event-driven communications. The company’s solutions are used by organizations in various industries including hospitality, healthcare, education, business and government.
Time Domain Corporation specializes in ultra wide band (UWB) product development and enables organizations to increase the productivity of its work force by using real-time location system (RTLS). It caters to industries in the healthcare, retail and vertical markets. Time Domain’s Precision Location UWB System (PLUS) products are powered by PulsON suite of UWB technologies.
TrackIT Systems provides RFID tracking solutions again for the healthcare industry. TrackIT uses proprietary UWB technology for tracking down RFID tags in real time. Tags are usually put on high value assets, patients and employees to enable a “Real Time Location System” (RTLS). Hospitals can benefit by installing a simple architecture and software solutions for providing a secure wireless RTLS.

Shamila Janakiraman is a contributing editor for HealthTechZone. To read more of Shamila’s articles, please visit her columnist page.

Edited by Tim Gray

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