EyeMed Vision Care Call Center Earns the Center of Excellence Distinction from BenchmarkPortal

For the second year in a row, EyeMed Vision Care's customer call center has achieved the "Certified Center of Excellence" designation from BenchmarkPortal, the premier research and education organization for customer access issues.

EyeMed is one of the nation's premier vision benefits companies and part of Luxottica, a major player in vision care and eyewear. The company’s call center has also been ranked 12th among the best call centers in the nation in the Center of Excellence Top 100 for 2010 by BenchmarkPortal.

BenchmarkPortal’s Center of Excellence recognition is one of the most prestigious awards in the customer support industry.

Based on high levels of customer satisfaction and overall operational excellence, EyeMed achieved its overall 12th ranking.

"On an objective, metrics-driven basis, EyeMed's center is clearly one of the best in the industry," said Bruce Belfiore, BenchmarkPortal CEO, in a press release. "Call centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world's largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal in conjunction with the Center for Customer-Driven Quality at Purdue University."

EyeMed President Liz DiGiandomenico said, "EyeMed's Customer Care Center is one of the most important ways we support our members, clients and providers. Our second consecutive "Center of Excellence" designation underscores the commitment and passion of our service representatives and management. We've invested in advanced technologies and training to provide our service agents the tools they need to give our customers the best service levels in the vision benefits industry."

In related news, EyeMed Vision Care introduces a new Diabetic Eye Care benefit that provides follow-up care and supplementary diagnostic testing for patients with diabetes, a leading cause of adult blindness.

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