Healthcare Technology Featured Article

January 12, 2023

What is Knowledge Management?

Organizations are formed by collective knowledge and will fail or succeed depending on the techniques used to store, share and capture information. Also, how an organization effectively manage the available information within the system will affect how it will fair in competition to be at the top. Employees and the organization management in general will be productive if they can easily access company knowledge. The vice versa is true – employees will become frustrated and ineffective if they can‘t easily access the information they seek to pursue business goals. Therefore, the big question is, what is your plan to optimize and incorporate knowledge management in the organization?

What is Knowledge Management?

Organizations with effective problem-solving techniques mostly use knowledge transfer and communication in an informed and more natural way. The downside of his approach is that employees and teams will miss out on tacit and undocumented knowledge. This will lead to time wastage in trying to search for inaccessible data by solving the same issues over and over.

On the other side, effective and intentional knowledge management can help your employees easily and quickly access the available information within the organization. Follow-ups with experts (internal and external) for additional knowledge and questions will be easy. With modern knowledge management processes incorporated into your organization, your team members can break down data silos, contribute their expertise, create an effective knowledge base or ask questions anonymously to improve the overall system. Because of that, employees across all functions can deliver and become effective throughout their working period.

That being said, knowledge management is a technique used to store, capture and share experience and knowledge within the organization to improve productivity, enhance the overall knowledge of the employees and retain crucial knowledge. Your organization can improve overall teams‘ decisions and maximize efficiency through collecting, storing and sharing the most valuable company asset: knowledge and employee expertise.

Advantages of Knowledge Management

One of the best things about knowledge management is that it leads to richer, deeper, more transparent communication. Therefore, you will need this type of communication to improve and promote successful development and research.

Many companies and business experience different benefits when embracing knowledge management approaches. Some key benefits include the following:

Improves Decision Making Abilities

Proper knowledge management strategies will equip teams and employees with the necessary knowledge to tackle different situations in much better ways. Ensure your employees can access historical and current information to make more information-driven decisions. This will collectively support the overall business goal of your organization.

Skill Gaps Identification

Relevant documentation of tacit or implicit knowledge in your organization can help when trying to identify gaps in core areas across teams. Also, teams should collect and consolidate explicit knowledge to know what is missing and how to tackle the problem. Because of that, the organization will have a clear view of the situation, making it easy for them to hire additional resources or form improved organizational structures.

Maintaining Enterprise Knowledge

Think this way: what is your next step if you lose (retiring or death) your senior or most knowledgeable employee? This is where knowledge management strategies come in. Internal knowledge management will help you create an effective organizational memory to serve other employees in their time of need. The entire team will access knowledge and expertise held by long-serving employees, leading to more productivity.

Improve Communication and Increase Collaboration

As much as it is crucial to have knowledge management in your organization, it is also important to have a functional organizational culture. The two will work together to create a peaceful environment and build team trust. The combined informational system will align common team goals, create understanding and offer transparency among team members. Open communication, commitment and engaged leadership help create a conducive atmosphere where teams can embrace feedback and innovative ideas.

Operational Efficiencies

Knowledge management allows employees to access relevant info more quickly by creating a go-to place. Therefore, research time is reduced, resulting in cost-saving and faster decision-making through operational efficiencies. You will reduce operational costs and save time when productivity increases.

Data Security

Effective knowledge management platforms allow organizations to customize viewership control, document-security levels and permission control. This will ensure that information and knowledge are only shared among the intended individuals and selected teams through the right channels. Your employees will have the confidence and autonomy to access available knowledge safely and quickly.

How to Measure the Effectiveness of Knowledge Management Tools

Artificial intelligence plays an important role in knowledge management because systems powered by it are considered the most effective for most enterprise organizations. This is because the system can provide automated and real-time access to available info. Integrating your effective knowledge management system and other platforms enables your team members to navigate without constant logging in and out.

Knowledge management strategies powered by artificial intelligence encourage knowledgeable employees to learn and share expertise with others to build upon their insights. Employees can self-resolve organizational challenges thanks to an effective knowledge management system which creates more time to focus on other important matters. Also, when workers have additional questions or concerns, the knowledge system will connect them with the right subject matter expert.


Effective knowledge management strategies can maximize employees‘ expertise and time while developing a perfect knowledge base to fuel innovation, efficiency and market time. It is true to say that “knowledge is power”. Therefore, sharing knowledge will increase your organizational power to be at the top of the competition.

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