Contact Solutions , a provider of on-demand contact automation solutions including IVR, e-mail, text messaging and Web transactions for business and government, reportedly
announced its commitment to lowering health care costs.
The company's hosted IVR solutions help insurance carriers and health plan providers save millions of dollars, reduce contact center costs and improve customer service.
Contact Solutions' Improvement Practice has saved a provider of Health Savings Accounts almost $5,000,000, reducing transfer rate of calls to live agents, providing more IVR self-service options, and continuously improving the service offering with regular enhancements.
The company launched state mandated outbound notification and survey for major health benefits company to 2.4 million members. It placed more than 2.4 million calls in three weeks, reaching 1.5 million members and made $750,000 gross savings from previous mail notification efforts. Also, Contact Solutions implemented IVR improvements for insurance carrier, with new IVR self-service menus with detailed claims and eligibility information,16 percent automation improvement and $87,000 annual contact center savings.
"As our population ages, the number of people who require self-service automation increases," said Paul Logan, Contact Solutions CEO, in a statement. "Contact Solutions helps insurance carriers and health plan providers effectively automate calls and pass the savings on to consumers."
"Contact Solutions is incentivized to save customers money on an ongoing basis. Companies today appreciate solutions that help them cut costs while improving service for their customers," said Aaron Thompson, Contact Solutions chief financial officer, in a statement.
Contact Solutions business ensures its clients' self-service automation rates to increase well after the initial deployment. With its game-changing continuous improvement practice and IVR hosting facilities, Contact Solutions is incentivized to continually find new contact center savings for clients.
Anamika Singh is a contributing editor for HealthTechZone. To read more of Anamika's articles, please visit her columnist page.Edited by
Amy Tierney
