At close to $3 trillion, the annual US health budget is larger than the GDP of the vast majority of countries around the world. If the monolithic size was due to universal coverage and unparalleled service, it could easily be justified, but the massive budget is due to inefficiencies across virtually every segment of the healthcare industry. To reign in some of the expenditure, healthcare providers around the country have been implementing ICT solutions to improve their operations. HTH Worldwide (HTH), a technology-based services company serving global travelers and international health insurance companies, has chosen Kofax Limited, provider of smart process applications for the business critical First Mile of customer interactions, to capture and process medical claims using mobile devices.
The Kofax Mobile Capture platform is designed to improve efficiency for organizations by ensuring the highest quality of compression for archiving and transmission. It does this with a robust security protocol to protect sensitive data by not saving captured images on the mobile device.
By using the camera that is readily available on smartphones, Kofax uses its enterprise application to accelerate processes, minimize latency, speed transactions and lower processing costs to improve customer service.
With this solution in place HTH believes it will be able to capture and process tens of thousands of documents in the coming year through this mobile application.
"Prior to using Kofax Mobile Capture, we were managing a high volume of low quality images that were too large, illegible and difficult to process. Working with these images was time consuming, costly and became a source of frustration for both the claims department and our members. ?Kofax's mobile technology has been tremendous in alleviating those problems and is enabling our claims department to operate far more efficiently," said Alex Wood, Managing Director, HTH Worldwide.
Integrating the interactive capture and process management capability into mobile applications the Kofax Mobile Capture allows organizations to streamline many of the information intensive interactions they conduct with their customers. Introducing this self-service capability to customers leverages a readily available resource – the smart phone – to improve customer service and increase revenue.
Some of the added benefits of the Kofax Mobile Capture include:
- Better engage customers in real-time
- Gain full visibility
- Eliminate manual entry while promoting self service
- Real-time customer engagement with options of resolving issues at any step in the process
- Actionable insights with real-time data extraction and validation
"HTH's leadership understands that winning in the Age of the Customer requires conducting business in the way customers prefer. As mobile devices increasingly become customers' preferred channel, more companies are turning to Kofax for innovative and smart mobile solutions," said Grant Johnson, Chief Marketing Officer at Kofax.
The Colfax solution is used by more than 20,000 customers in financial services, insurance, government, healthcare, business process outsourcing and other markets through 800 partners in more than 75 countries throughout the Americas, EMEA and Asia Pacific.
Edited by
Cassandra Tucker
