Healthcare Technology Featured Article

February 18, 2016

Jellyfish Health Reduces Patient Wait-Times with New Apps


The cost of doing business in the healthcare profession is expensive all around. Everything from insurance to finding the best talent takes a huge chunk out of the bottom line, and any new solution that can lessen the cost is a plus. Jellyfish Health, a company that specializes in improving the patient experience, has launched mobile app designed to reduce patient wait times as well as finding and scheduling doctor appointments.

While the healthcare industry has been implementing information and communications technologies to address many of the challenges it faces, full integration is still a work in progress. One of the problems is the regulatory compliances the industry faces. The Health Insurance Portability and Accountability Act (HIPAA) and The Health Information Technology for Economic and Clinical Health (HITECH) Act are a couple of examples.

Jellyfish Health has navigated the regulatory landscape by developing compliant tools that can be adopted easily, and currently its solutions are deployed in healthcare facilities throughout the United States. The new mobile app allows patients greater control when they need to see a healthcare professional.

With this app, patients can see estimated wait times, check in, confirm existing appointments, schedule future appointments and view step-by-step directions and maps of the facility. The app also provides secure messaging alerts with any changes to the appointment, as well as real-time wait updates.

The company has developed propriety algorithms that are able to accelerate patient processing by calculating wait times based on everything happening at that moment in the facility for greater accuracy. This gives the staff a comprehensive view of what is taking place so they can address bottlenecks in the patient flow or any other issue in real-time and respond accordingly to move things along.

"It's no secret that wait times are a key complaint among patients," said Dave Dyell, president and CEO of Jellyfish Health. "Our Connect app is designed to ease those frustrations and to give staff the tools needed to enhance the patient experience. In our increasingly consumer-driven market and in the face of health care reform, the importance of addressing patient satisfaction in this way can't be overstated."

Keeping patients informed lets them better manage their busy lives so they can spend less time in the waiting room. For the providers it means being able to track the patient from the time they check in to discharge with effective communications in the front and back office. Overall, the app delivers a quality of experience patients appreciate, which in the long run translates to shorter wait times, improved patient satisfaction, optimized resources and increased revenues.  




Edited by Rory J. Thompson





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