Healthcare Technology Featured Article

February 04, 2014

iTherapy Selects CoroCall for Delivering Secure Online Video Medical Consultations and Live Counseling Services


Individuals in search of medical consultation, guidance, psychiatric help and support for emotional and physical issues, might seek the help of a guidance counselor. Through in-person counseling services, someone with medical or health problems could get better and increase mental, physical and emotional well-being. However, people in need of mental health care services who live in remote areas or who, due to illness or mobility problems, have difficulty meeting with a therapist in a traditional in-person setting, now have the option of interactive videoconferencing, often called telepsychiatry, to receive psychiatric services.

Through remote consultations, patients can reach counselors, psychologists and therapists without the need to travel; iTherapy helps clients access the most highly rated psychotherapists around the country and allows patients to receive counseling services in the comfort and privacy of their own home by means of online video, telephone or chat.

What’s unique about iTherapy is that it provides online therapy via a HIPPA compliant video platform, which is an effective way to deliver secure tele-health psychiatric services and represents a cost-effective alternative to traditional face-to-face consultations. The request for remote therapy is in line with the growing demand for video conferencing, which is now not only used for business meetings but also allows the possibility to connect with medical practitioners or surgeons when distance is a problem for tele-care, tele-counseling and tele-medicine practices.

The iTherapy’s Online Therapy platform gives clients the ability to meet with a live counselor and receive online therapy services choosing from one of the listed trained and certified counselors or therapists. They can search for a psychotherapist by state, check their credentials and areas of expertise and view the guidance counselor’s calendar to make an appointment. With iTherapy’s easy and secure scheduling and therapy management tool, one can setup a therapy session for confidential Web video services, chat services, telephone conference call, or any combination of the three, directly with the counselor. Clients that utilize online therapy services for treatment may find them as good as those provided through face-to-face contact.

A recent announcement, informed potential customers that iTherapy has selected on Monday, February 3, CoroCall HIPAA Compliant Videoconferencing (just as Forefront TeleCare did last month) for delivering secure online video consultations and counseling services. Carol Pulley, Partner at iTherapy, explains the choice was made as“[they] were impressed with the audio and video quality, ease of use and customer support." CoroCall offers telepresence and collaboration solutions that work well with legacy videoconferencing devices.

CoroCall is the solution from CoroWare, a solutions integrator based in Bellevue, WA with the expertise in the delivery of high definition video communications and collaboration; it is a scalable and affordable platform for counseling sessions aimed at medically healing those that have become members of subscription services. Pulley’s says "using CoroCall, [the] therapists can now offer their patients affordable group tele-counseling, knowing that everyone's privacy and security will be protected because CoroCall is secure and HIPAA compliant."

A post by Yahoo! Finance this week, that covered iTherapy’s selection of CoroCall for delivery of online video counseling, explains that the solution for delivering tele-health is “built upon a scalable video communications and collaboration platform from Vidyo […] a service that is available anytime and anywhere on tablet devices, and desktop platforms.”

According to Lloyd Spencer, president and CEO of CoroWare, "iTherapy's clients will benefit from the experience of knowing their counseling sessions are conducted in a confidential manner." They can trust their information is secure as the system provides “all of the necessary videoconferencing security, patient anonymity, and audit tracking requirements to achieve HIPAA compliance," adds Susan Eustis, President and Senior Analyst at WinterGreen Research.

Thanks to CoroCall’s technology, a variety of online counseling services will now be offered by iTherapy to patients who would normally have a much more difficult time accessing the counseling they desire or need. 




Edited by Cassandra Tucker
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