HipLink Software unveiled today the launch of its two latest Advanced Messaging Mobile Applications for iOS and Android – with both smartphones and tablets supported for both environments. The just released mobile apps use HipLink's new proprietary protocol, HipLink Notification Protocol (HNP), which expands HipLink Mobile's capability to meet the most demanding requirements by lengthening the current mobile functionality for enterprise clients for communication – and especially compliance to industry regulations.
As mobile applications play a larger role in many organizations – and in particular organizations in verticals such as healthcare, where federal and state compliance issues lurk at every turn – a unified framework for communication is essential. It is increasingly important that messages get delivered securely, quickly and with certainty. HipLink's Communication Platform and Advanced Messaging Applications like HipLink Mobile leverage advanced technology for fast and highly-reliable delivery, two-way confirmation and advanced features for all messages.
"We are delighted to offer new enhancements that help our clients perform their jobs flawlessly, and potentially, may help to save lives, and increase safety to the emergency staff that uses our product," said Pamela LaPine, HipLink’s CEO. "The applications and possibilities for using HipLink satisfy needs for HIPAA compliance for healthcare, heightened security for government agencies and security for enterprise."
HipLink is a provider of wireless text and voice communication solutions founded in 1993. The company serves customers worldwide across all industries to meet the needs for IT service alerting, alarm management, emergency response, mass notification and business continuity.
Healthcare customers include Kaiser Permanente and St. John Medical Center.
Numerous other major enterprises the company has gained over its long tenure include Honeywell, Wells Fargo, Unisys, Massachusetts DOT, O'Hare International Airport, Thomson Reuters, Verizon, Cablevision, Government of Alberta Canada, Westchester County, Toronto Police Department and Lockheed Martin.
The new mobile apps work across both Wi-Fi and cellular data networks. They switch seamlessly, depending on the available network coverage. The proprietary protocol offers extremely sophisticated security, with 256 bit encryption, full two-way messaging and real-time text message delivery. Senders have full control of delivery to get the right information to the right person, when it is intended.
Using HipLink Mobile, users can send fully encrypted messages from the phone with features for favorites, real-time query of recipients, and message confirmation. Results of any message can also be queried.
The application also supports the exclusive HipLink Custom Remote Actions which allow an organization to quickly create remote actions for any application to respond to or resolve any issue from the device client.
Application options include severity settings for different degrees of urgency with corresponding tones, the ability to override device settings for high-priority messages, and Persistent Emergency Alerts that remain active until the owner reads the message. Recipients have the option to listen to a message and record responses, allowing for safer and immediate action if driving or whenever a user needs to be hands-free.
The new HipLink also introduces an Advanced Remote Device Management control panel which empowers HipLink users to remotely manage devices, applications and information. Users can send several types of control messages to disable or remove the application, clean user data, push configuration settings and manage permissions.
In many environments, including hospitals and large utilities, cellular communications can be disrupted or unavailable in certain areas, but with HNP, a secure connection to Wi-Fi communication is seamless, delivering the message and attachments to a phone or tablet.
Senders receive confirmation when a message is received and again when it is read, along with the response.
Applications such as the new mobile apps delivered by HipLink – built from the ground up to deliver extraordinarily secure mobile environments, are of great importance to the healthcare industry – which is, generally speaking and far more often than not, a vertical with significantly limited IT resources it can call upon. A platform that allows IT to deliver high levels of security and that fully ensures easy compliance with heavy duty regulations out of the box goes a long way towards moving mobility into the mainstream of healthcare.
Want to learn more about today’s powerful mobile ecosystem? Don't miss theMobility Tech Conference & Expo, collocated with ITEXPO West 2012 taking place Oct. 2-5 2012, in Austin, TX. Stay in touch with everything happening at Mobility Tech Conference & Expo. Follow us on Twitter.
Edited by
Amanda Ciccatelli
