TeleHealth Services, a provider of healthcare-ready televisions and interactive patient education solutions, today announced a new web portal that offers customer service, training and support resources to engage patients, according to a company press release.
TIGR University (TIGRU), the new web portal, lets client hospitals receive product education, news and information, as well as interact and talk with service and support professionals and peers on best practices, according to the press release.
As medicine becomes more “personalized,” where therapies and treatments are geared towards each patient’s genetics, not just following a standard protocol, it only makes sense that allowing patients to get information on their conditions while having more control and contact with healthcare staff, is also becoming ever more popular, and necessary.
“Just as TeleHealth revolutionized the way patients receive multimedia patient education resources, we are now revolutionizing customer service and support,” said George Fleming, CEO of TeleHealth Services, in the press release. “This mix of innovative, on-demand technology and personalized training gives our customers expanded choices, allowing them to design the right level of interactivity and education to fit their patient population. This expanded option allows a new detailed level of training to help hospitals employ best practices for maximizing their return on investment, increasing patient satisfaction and reducing readmissions -- all critical success factors for improving outcomes, quality ratings, cost savings and efficiency.”
According to Fleming, interactive patient education systems and return on investment go hand-in-hand, because they help healthcare facilities “meet meaningful-use criteria, and reduce hospital readmissions and associated costs through enhanced patient engagement and combining care coordination,” writing at Health Management Technology.
Fleming explains that patient education systems are so needed because they allow “personalized” medicine – and back-and-forth between patients and hospital staff in real time, offering patients the ability to make requests and get access to educational information about their specific medical conditions and at the same, allowing healthcare professionals to “push” content that is relevant to each patient.
The TIGRU portal provides “secure, 24/7 access to system information and news, and includes the ability to submit and track additional questions for patients, view support content such as implementation guides, review the latest system features and follow TIGR's interactive spokesperson, Eddie the Patient Education ‘TIGR’ as he ‘guides’ customers across several social media platforms,” according to the press release.
Edited by
Jennifer Russell
