GreatCall has been honored with the 2011 North America Frost & Sullivan Award for Customer Service Leadership award for its easy-to-use, high-touch customer offering.
Frost & Sullivan recognized GreatCall’s latest in a recent study of the Mobile Health or mHealth market. Prompt service is very critical in any mHealth application, wherein a skilled customer service representative needs to connect to the users for high-touch calls. GreatCall’s customers are assured of this rapid, receptive, U.S.-based and English-speaking service at any time of day, all through the year.
GreatCall’s health and safety services, including 5Star Urgent Response, Medication Reminders and LiveNurse, consist of extremely competent customer service operators who deliver health guidance and assistance at all times. The dedicated representatives can handle confidential health information as they have been educated for conforming to Health Insurance Portability and Accountability Act.
"GreatCall relies on around-the-clock live registered nurses, emergency response agents and customer service representatives to ensure a more timely and actionable response than customers would get from an automated customer service provider,” said Zachary Bujnoch, Senior Industry Analyst, Frost & Sullivan. “With 5Star, when a caller feels that they are in danger, immediate voice connection with an appropriately trained agent, who can conference in a member of the caller's personal support network while the situation is being addressed, can provide the emotional and physical support that is often very important in these circumstances."
The principal user, caregiver or family members are provided assistance by GreatCall’s first-class customer service. One of the critical features while connecting to a mHealth service is high-touch customer service, consistently provided by GreatCall, resulting in safety and peace of mind for the users.
"GreatCall is delighted to be recognized by Frost & Sullivan with the North American mHealth Customer Service Leadership Award,” said Sue Weaver, VP, Customer service, GreatCall. “This accomplishment reinforces our commitment to deliver exceptional services and support to help our customers stay connected, healthy and safe. GreatCall is proud to be able to make a difference in people's lives with our Jitterbug phones, 5Star Urgent Response service and mobile health applications such as MedCoach."
Edited by
Braden Becker
