Southeast Alabama Medical Center has announced it has deployed Clinical Solutions' US version of its software application that helps staff nurses better handle the center’s 18,000 calls per month and prioritize what they need to do more efficiently.
IntefleCS Contact Centre’s triage module and readmission management application allows staff to author, manage and deliver information as needed and also “accurately capture call volumes, specifically on follow-up calls which will be created as a separate call type - something that has not been done before,” according to the press release.
“By comparison to other products on the market, Clinical Solutions offers the best fit for our needs. The system allows users to easily manage their own clinical content, including; surveys, nursing assessments and custom guidelines, making them more responsive to the needs of individual clients,” said Melanie McKnight, division director of Registration Services at Southeast Alabama Medical Center, in the press release. “Implementing the solution has also enabled us to amend our existing custom guidelines, something we were not able to do previously and this will save us critical hours.”
Adds Darin Southard, vice president of Clinical Solutions, in the press release, “Our US IntefleCS solution enables organizations like Southeast Alabama to manage all aspects of their clinical call center, not just their telephone triage service. This will be a key driver for efficiency savings in the long-term.”
Like all professionals but especially crucial in a hospital setting, staff needs to manage time appropriately while also seeing to the needs of patients. Time management and organizational skills are vital for nurses.
IntefleCS Contact Centre helps organizations access, retrieve and store data, while also providing decision support to help staff prioritize need and find the right course of treatment by data sorting, according to its website.
Nursing staff is now able to get the information they need, exactly when they need it, without the help of data analysts, according to the website. They also have real-time data at hand and can pull together this data to make quicker decisions.
Neil Versel at informationweek.com writes, “Clinical decision support is the brains behind an advanced implementation of electronic health records. EHRs, e-prescribing systems, computerized physician order entry, and medication reconciliation systems all are strengthened by some form of clinical decision support.”
Edited by
Jennifer Russell
