When it comes to American businesses, there are few outposts that have become as valuable as quickly as call centers. Of course, specialized call centers are becoming valuable for more things than just the business world, as has recently been demonstrated by the construction of a call center in Michigan. That particular call center was erected in order to take calls about child abuse and neglect. While private sectors like various state DHHS have found use of specialized call centers, the business world certainly understands how to put them to work as well.
Indegene is one company that has not only seen the value of acquiring a specialized call center but has seen how valuable it is for a company that is based outside the United States if they want to get a foothold in this country. That is why Indegene is very close to closing a deal that would make it the brand new owner of a call center that is focused on providing medical education and communication services to doctors and patients. There are actually a couple of different call centers that the company may choose from and the Bangalore-based company's chief executive Manish Gupta says that a Canadian boutique investment firm is helping the valuation of two main targets.
Gupta said that when all is said and done, his company will have spent $10-$15 million on the call center purchase. This particular buy is supposed to help Indegene gain a presence in the United States that it has never had before. That presence will in turn allow the company to increase its ability to expand its service offerings to top pharmaceutical companies.
This purchase seems to be extremely cost effective for a company that is growing at a nice clip. The company believes that when the purchase is completed, the call center will increase the company revenues by about $15 million a year and will bring the year end revenues for 2015 to $100 million. Big Pharma has been cutting costs over the last few years by farming out the education of doctors and patients about new drugs to these types of call centers.
Edited by
Jennifer Russell
