Carl Zeiss Meditec , a medical technology provider, has been awarded the NorthFace ScoreBoard (NFSB) Award from the Omega Management Group Corp. for achieving excellence in customer service and support in 2011. This is the ninth straight year that the Carl Zeiss Meditec has been presented with this award.
Since 2000, the award has been presented annually to companies which were rated by their own customers and achieved in the area of customer satisfaction and provided high customer service during the prior calendar year.
"We want to be the partner of choice to all our customers and support them to be successful," said Dr. Ludwin Monz, President and CEO of Carl Zeiss Meditec AG. "We are honored to receive this award and thank our customers for recognizing our dedication to providing superior customer service and support. This award motivates us to continually enhance our customer focus."
Omega's NFSB award methodology measures customer satisfaction and loyalty a minimum of four times during the year. According to the methodology, in 2011, Carl Zeiss Meditec received points ranging from 4.5 - 4.7 on a five-point scale, with customers rating their satisfaction of the company's sales managers, call center and technical support, in-house repair, field service, product installation and clinical application training.
"As a nine-time recipient of the NorthFace ScoreBoard Award, Carl Zeiss Meditec demonstrates not only exemplary customer service, but that they also center their existence on a deep commitment to exceeding customer expectations," said John Alexander Maraganis, president and chief executive officer of Omega.
In related news, Carl Zeiss Meditec started financial year 2011/2012 (end of reporting period 31.12.2011) with growth of 13.5 percent. The company generated revenue of EUR 210.3 million in the first quarter (previous year: € 185.2 million). Earnings before interest and taxes (EBIT) increased to 28.3 million Euros (previous year: 24.0 million Euros).
Edited by
Amanda Ciccatelli
