Noble Systems Corporation, a provider of unified contact center technology solutions, today announced that Invacare HCS has chosen the company to help it expand its existing Noble® Enterprise solution, according to a company press release.
Invacare HCS offers products that promote recovery and active lifestyles, according to the press release.
The solution will now include “automated prescription refill notification and fulfillment functionality using messaging and speech technology,” according to the press release. With Noble Messenger®, “speech technology tools convert text-based information into speech,” according to the press release. The system contacts customers with an interactive voice response and then works with the customer to select the appropriate medical supplies. The prescription is filled automatically while the system works to ensure delivery.
“Noble Systems is proud to partner with Invacare HCS, a recognized service leader in the healthcare segment that saw a great opportunity to serve customers more efficiently,” said Chris Hodges, senior vice president of sales and marketing at Noble Systems, in the press release. “Our messaging and speech technology seamlessly blends with the existing contact center infrastructure to automate the prescription refill process without draining agent resources.”
“Based on the outstanding performance of our existing Noble Systems platform we were eager to expand its potential and bring this enhanced capability to the customers that depend on Invacare HCS for improved revenue and cash flow,” said Lynda Bell, director of Invacare HCS, in the press release. “Noble Systems has been a true technology partner for our business and helped us find tailored solutions that work for us and our customers.”
The benefits to customers of prescription auto refills are many, including not needing to clutter your mind with yet another chore, and the fulfillment of your prescription is generally more accurate, though in some cases it’s not always a good thing, as a mom found back in 2008 when a pharmacy automatically refilled her autistic son’s prescription with the wrong medicine.
But sometimes the medicine costs too much or you’ll wait till next month or you don’t have transportation to the drugstore. . . The list can go on and on in this hectic, errand-filled life. But the health consequences of “not refilling prescription medicines can be severe, particularly for patients with heart disease or heart disease risk factors, according to Felicia E. Glenn, Hampton University School of Pharmacy, who says that people with hypertension run a high risk of stroke if blood pressure medication is missed.
Edited by
Rich Steeves
