Healthcare Technology Featured Article

February 09, 2012

Determining Your Healthcare Call Center's 'IQ'



Well, you've taken the “Is a blind date right for you?” quiz and the “What's Your Disco Name?” quiz. Now, it's time to find out what your IQ is...not yours, your call center's, particularly if your work in the healthcare business. 

Can a call center have an IQ? Of course. Just as there are efficient people and discombobulated people, there are properly managed call centers and chaotic call centers. While you may feel in your gut which your call center is, you may be less efficient than you think you are.

Healthcare contact center solutions provider HealthLine Systems, Inc. has announced the release of its new Call Center IQ Quiz, which was designed to help healthcare organizations strengthen their competitive advantage in the era of accountable care. The Healthcare Call Center IQ Quiz was created to address important opportunities in areas critical to call center success, says its creator in a press release. It touches on how to streamline access to care, serve as physicians’ marketing partner, reduce redundant costs, deliver concierge experiences, and document the call center as an investment. Results include a letter grade score plus a written description of how the contact center is positioned in this era of accountable care.

To take the quiz, which takes five minutes, click here.

HealthLine Systems offers EchoAccess, a Web-enabled contact center solution designed for healthcare organizations; EchoCredentialing, a Web-based credentialing and provider management software; and EchoQuality, an integrated quality management software solution designed to support patient safety and regulatory compliance initiatives.


Tracey Schelmetic is a contributing editor for HealthTechZone. To read more of Tracey's articles, please visit her columnist page.

Edited by Rich Steeves




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