CHRISTUS Health, one of the nation's largest Catholic health systems, has chosen the Compuware Gomez Platform to optimize the performance and availability of its clinical electronic health records systems.
With the Gomez solution, the CHIRSTUS Health will now have complete visibility into end-user experience. This will help them to proactively identify and resolve performance issues before they impact patient care and prevent, according to officials.
Officials said that at CHRISTUS Health, the 60-hospital health system, application performance, plays a vital role in the delivery of patient care.
“Poor application performance has a significant effect on clinician adoption and how patient care is delivered, so it's critical that hospitals have high-performing, outage-free systems,” Larry Angeli, vice president of Healthcare Solutions at Compuware Corporation, said.
The IT team of CHRISTUS Health supports about 30,000 users across the CHRISTUS health system who use clinical EHR systems daily and expect those systems to be up and running 24/7, outage-free to ensure patients receive the best quality of care.
To ensure best patient care, IT team required visibility into performance issues before they impact the quality of care doctors and clinicians deliver to patients.
Therefore, for application performance management, CHRISTUS Health selected the Gomez solution.
"Our physicians and clinicians expect our EHR systems to be available and working, problem-free, 24/7. If our systems are down, patient care can suffer, and that's unacceptable," said George Conklin, senior vice president and chief Information officer at CHRISTUS Health.
"With the Gomez solution, now we have complete visibility into end-user experience and can measure end-to-end system performance from the clinician's perspective. Now my team has a better picture into application performance and can proactively find and fix problems before clinicians and patients are impacted."
In related news, CHRISTUS Health has launched new Medicaid and CHIP Health Plan to Coastal Bend residents.
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Deepika Mala is a contributing editor for HealthTechZone. To read more of her articles, please visit her columnist page.Edited by
Carrie Schmelkin
