voiceTech, a premier systems integrator and technology services provider in the pharmacy industry for nearly 20 years, recently introduced the industry's first comprehensive pharmacy-to-patient communication platform, ServiceLink-Rx.
The newly announced ServiceLink-Rx will meet the growing needs of retail pharmacies to proactively communicate with their customers by each customer's preferred technology method, including phone call, text, email or mobile application.
Officials said that pharmacies with the help of ServiceLink-Rx will be able to gain the competitive edge with an effective and economical way of sending customers automatic prescription reminders and other health information notices, including discounts and promotions.
In a release, Tim Garofalo, President and Founder of voiceTech, said, "Our longevity in the pharmacy industry and number of strategic partners, including associations, GPOs and integrations with pharmacy technology companies, has given us a unique perspective into the needs of retail pharmacies."
"To stay competitive with the national chains, our customers – both chains and independent pharmacies – need cost-effective and integrated tools that provide easy-to-use proactive communication with their pharmacy customers. We developed ServiceLink-Rx to meet exactly those needs for any retail pharmacy."
ServiceLink-Rx has been designed with the brainpower to analyze patient data and automatically determine when it's time to message a customer for one of many events, such as a prescription refill reminder.
Using the customer's preferred delivery method, ServiceLink-Rx sends the message. In case the customer desires the refill, then ServiceLink-Rx, using two-way integration with the pharmacy's computer system, will post the refill request directly to a work queue so the staff can fill the prescription.
In related news, Omnicare, Inc. confirmed that it has entered into a confidentiality and joint defense agreement with PharMerica Corporation.
Deepika Mala is a contributing editor for HealthTechZone. To read more of her articles, please visit her columnist page.Edited by
Rich Steeves
