In most cases, pharmaceutical companies have global operations with research taking place simultaneously or consecutively throughout all their facilities. Coordinating all their efforts requires a robust communication platform that allows members of the organization to get in touch with each other without any problems.
Sigma-Tau Pharmaceuticals Inc., a company dedicated to producing medicines for patients with rare diseases, has selected unified communications as a service (UCaaS) provider thinkingphones for its cloud communications needs.
The commercial and manufacturing operations of Sigma-Tau’s clinical development requires a unified communications solution with high availability in order to ensure the critical and specialized nature of its business is operational 24/7.
The thinkingphones UCaaS solution provides its customers with a purpose-built and multi-tenant cloud software platform to serve the requirement of next generation midsize and large enterprises with the flexibility of third-party integration business applications such as CRM and ERP and a mobile workforce.
Unified communications as a service (UCaaS) supports the same functions as premises-based unified communications solutions, except the delivery model is different. It provides:
- Voice and telephony, including mobility support
- Conferencing through audio conferencing, videoconferencing and Web conferencing
- Messaging with email with voice mail and unified messaging (UM)
- Presence and instant messaging (IM)
- Clients, including desktop clients and thin browser clients
- Communication applications such as integrated collaboration and contact center applications
“A premises-based solution would require a significant capital investment, but thinkingphones’ mobile solution provides a rich feature set and ensures continuity for our workforce with no CAPEX. I am excited to partner with the company and feel that their cloud UC offering is ideal for our needs,” said Vineeth Raja, Sigma-Tau’s director and head of corporate projects and IT.
In addition to unifying business voice, text, and conferencing services on a single cloud platform, thinkingphones connects other cloud applications to deliver business intelligence by extending workforce optimization throughout the entire organization. The company’s cloud analytics capability provides valuable insight into workforce behavior and activities to improve best practices in the organization.
“We see an increasing number of enterprises moving from on-premises hardware to a cloud-based mobile communications strategy,” said Derek Yoo, thinkingphones’ co-founder and CTO. “We’re thrilled to be providing Sigma-Tau with the mobile cloud UC capabilities they’re looking for while at the same time increasing overall management visibility through analytics.”
thinkingSuite provides communication services from its data centers around the world with real time service delivery of critical communications and business applications across distributed global enterprises. With its geographically load balanced multi-data center “mesh,” the company is able to provide its customers 99.999 percent uptime and business continuity without the large CAPEX and OPEX required by legacy on premises systems.
Edited by
Alisen Downey
