Healthcare Technology Featured Article

August 28, 2014

Philips Lifeline Response App Replaces Medical Alert Devices


Philips’ Lifeline service, which provides a variety of medical alert solutions for seniors, has announced its latest innovation: the Lifeline response app. Making full use of features available on any smartphone, the app eliminates the need for a separate wearable device and provides a simple way for seniors to call for help.

A joint survey conducted by Philips and the Global Social Enterprise Initiative at Georgetown University’s McDonough School of Business found that an overwhelming 96 percent of seniors place high importance on being as independent as possible during the aging process. The Lifeline response app intends to cater to that interest and maintain dignity while still providing the same peace of mind offered by the company’s other products.

“Today's seniors are active and they deserve a mobile solution that affords them the freedom to go and do as they please while being safe,” said Kimberly O'Loughlin, general manager for Philips Lifeline. “We're excited to offer seniors an app that allows them to take our trusted service with them and experience life to the fullest, without the worry of getting help should they need it.”

The ultra-simple app, which only contains instructions, a FAQ, profile options and an oversized “call” button, immediately connects the senior to the same U.S.-based, 24-hour accessible call center that powers other Philips Lifeline services. A representative can then contact one of a few designated trusted individuals or emergency services for help, depending on the situation and the senior’s wishes. The smartphone’s built-in location services are utilized to ensure help is sent to the right place quickly, and a representative promises to place a follow-up call checking that it arrived.

The response app joins an array of similar solutions offered by Philips, including its Community Without Walls, CarePartners Mobile, the HomeSafe Wireless System and the AutoAlert fall detection products. It is available as a free download for both Android and iOS devices, but will cost a monthly fee charged through the main Philips Lifeline service.




Edited by Alisen Downey





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