Medical data is everywhere in today’s healthcare organizations, but what good is it if you need it, or another clinician, right this minute?
IQMAX, a provider of intelligent healthcare communications, has launched IQCommunicate, a set of products to enable healthcare professionals to securely communicate and collaborate in real-time for better care coordination, according to sources.
Text messages, critical alerts, assigned tasks and voice – on any smartphone or tablet device, whether on rounds, in the office or on-call – can be managed with the software.
IQMAX allows care providers to reduce time-consuming call-backs, page responses and other time-intensive activities for providers, with its solution that incorporates clinical information, and eliminates HIPAA security risks by not storing patient health information (PHI) on smartphones or tablets.
With IQMAX, clinicians can link patient charts to messages for increased productivity, as well as integrate information from other systems, targeted teams and clinical surveillance; acknowledge/decline/reassign tasks; have access to full auditing of messages, alerts and tasks and the ability to store them within the patient record, and support for multiple smartphones and tablets.
“As an organization driven by a patient-centered vision, we wanted a way to improve communication across facilities that would help achieve better care coordination for our patients,” said Dave Garrett, chief information officer for Novant Health, which uses IQCommunicate. “IQCommunicate allows for real-time collaboration on any device. Our providers can take control of both routine and urgent communications wherever they may be and whatever they may be doing, on schedule or on-call. This real-time capability means better communication among care providers, which results in safer and more efficient focus on our patients.”
Like other forms of technology, such as mHealth (using mobile phones to monitor patients remotely) and e-prescribing, real-time communications between caregivers can reduce time spent on administrative tasks and add to what clinicians do best, spend it with patients.
Twitter is another way doctors are staying in touch real-time with patients, using technology. Instead of playing phone tag, patients – and other healthcare providers – can tweet each other for almost instant responses.
Edited by
Rachel Ramsey
