TMCnet News
CRM Magazine Names Interactive Intelligence a Service LeaderApr 01, 2011 (Close-Up Media via COMTEX) -- CRM magazine has named Interactive Intelligence among its 2011 Service Leaders. In a release, the Company noted CRM magazine named Interactive Intelligence a service leader in its Contact Center Infrastructure category. Interactive Intelligence did particularly well on two criteria, scoring a 4.2 in customer satisfaction and 4.0 in company direction (out of a total possible score of 5). "Interactive Intelligence has the wind at its back," said McGee-Smith Analytics president and principal analyst, Sheila McGee-Smith. "Consistent R&D development has given them an enviable suite that they are now leveraging successfully with a communications-as-a-service offering." CRM magazine also named Interactive Intelligence a service leader in its Interactive Voice Response category, impressing analysts with a 4.5 score in company direction. "They do have great integrated functionality and interesting speech analytics capabilities coming in the next release," McGee-Smith said. CRM magazine evaluates service leaders based on customer satisfaction, depth of functionality, and company direction. The magazine's editors grade vendors on each criterion and leaders are chosen across seven categories of support and service. Interactive Intelligence is a provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. ((Comments on this story may be sent to [email protected])) |