Health Information Exchange Featured Article

December 31, 2012

Digitalolympus.Com Explores Potential Uses of IVR in Public Healthcare Delivery

Telehealth, an amalgamation of advanced telecommunication and information technologies, has taken healthcare delivery to new and exciting heights. As a crucial part of telehealth, interactive voice response system (IVRS) facilitates access to continued healthcare beyond the hospital setting around the clock. In light of this, a recent article that appeared in tech blog further explores the potential uses of IVR in public healthcare delivery.

IVR enables patient interaction and can be used for a variety of medical applications including basic diagnosis, health FAQs and disease information and advice. In public healthcare delivery system, IVR can be used as a tool to deliver PHR services, electronic medical records and other healthcare related information and tips to public.

The said article investigates the many ways in which IVR can be used to extend the scope and improve the quality of public healthcare delivery. The article additionally suggests that dedicated lines can be set up to provide essential healthcare tips for both emergency and everyday medical issues.

“Interactive voice response can be used to deliver essential health facts and tips to the public. Healthcare lines can be setup to offer advice and information on healthcare subjects both for everyday and emergency use. IVR can also be used to design and build experimental health expert systems to perform basic diagnosis or even offer drug prescriptions,” a spokesperson commented in a statement..

In other news, a recent research study from WinterGreen Research revealed how Tele-monitoring is evolving to encompass more sophisticated ways of monitoring vital signs in the home, thus protecting people in a familiar, comfortable environment.

These improvements in care delivery relate to leveraging critical information sources to help better understand cures or solutions for certain conditions. Tele-health systems server markets are also anticipated to grow, as they represent a way to steer patients with a particular clinician to those most expert in treating that particular condition. Tele-health is not yet to the point where it is able to implement changes that represent significant improvements in overall healthcare delivery, but they are highly relied on when treating chronic conditions and illnesses.

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Edited by Allison Boccamazzo