Health Information Exchange Featured Article

September 12, 2012

Toshiba Helps Lifelong Medical Center Upgrade Its Network to Better Connect Administrators, Staff and Patients

Toshiba America Information Systems Inc., Telecommunication Systems Division, today announced that it has helped LifeLong Medical Care connect the employees and patients of its network by converging voice, data, video, imaging, and wireless on a single IP backbone to centralize its telephony applications to handle the 1,000 calls a day the medical center receives and helped improve communication between both the internal staff and its patients.

California-based LifeLong Medical Care is a not-for-profit community organization that provides approximately 233,720 healthcare visits annually to more than 41,000 individuals of all ages, many with complex health conditions.

LifeLong needed a centralized system with shared applications across all locations, including voice mail, call center and remote system management.

Using Toshiba’s Network eManager remote administration tool, LifeLong’s IT staff can now remotely manage the entire telephone system from their desktop or laptop computers.

LifeLong’s locations are now connected through IP using a Toshiba networking solution, which allows direct extension dialing and call transfers between the locations, helping reduce long distance charges by thousands of dollars every month.

Internet Protocol (or IP) is the method or protocol by which data is sent from one computer to another on the Internet. Each host computer on the Internet has at least one IP address that uniquely identifies it from all other computers on the Internet. 

Hospitals all over the world are finding vast benefits from changing their networks over to IP.

Where LifeLong is building a new center in West Berkeley, using the Toshiba solution has cut its cabling costs by 50 percent.

 In addition, during construction, IP telephones have enabled staff to move easily and take their IP telephones with them.

The best part of all is that Toshiba’s IPedge and Strata CIX telephone systems have saved Lifelong more than $2,500 a month by eliminating toll charges between networked locations.

Even better, LifeLong’s floating staff members can take their telephones with them as they move between locations, and the solution has provided standardization on a single vendor platform for all locations.

Edited by Brooke Neuman