Healthcare Technology Featured Article

November 29, 2010

Healthcare Technology and News: Nuance Launches Medical Transcription IVR Services

Nuance Communications, Inc., a provider of speech and imaging solutions for businesses and consumers around the world, launched Nuance Transcription Services, an outsourced transcription services offering that expands Nuance's clinical documentation solutions portfolio.

Officials with Nuance Communications said that Nuance Transcription Services leverages the compnay’s speech-enabled transcription platforms to deliver cost-effective, high-quality medical records service through a workflow where Nuance manages the complete clinical documentation process.

Company officials said that Nuance Transcription Services combines Nuance's proprietary eScription speech recognition platform, which has achieved a Best in KLAS award in speech recognition for six years in a row, with the company's highly experienced, global medical transcription and editing services team.

According to company officials, Nuance Transcription Services also draws upon strengths and resources from two recently acquired leaders in medical transcription outsourcing, Outsourcing Solutions Inc. (OSi) and Encompass Medical Transcription Inc., which received the highest overall score among transcription service providers in the KLAS 2010 mid-term performance review.

"With the expansion of our fully integrated Nuance Transcription Services, we're eliminating healthcare organizations' need to administer and manage traditional clinical documentation processes," said Janet Dillione, executive vice president and general manager of Nuance Healthcare, in a statement.

Dillione said that Nuance's robust medical transcription offerings deliver tremendous value to healthcare organizations by supporting their path to EHRs and Meaningful Use, and by enabling them to create cost-effective, high-quality medical records.

"On average, we're processing 800,000 lines of medical transcription every month with Nuance. As part of the workflow, Nuance is our single point-of-contact for dictation, medical transcription and documentation issues; this allows us to focus on other top level priorities including patient care and EHR initiatives," said Stephanie K. Ho, BFA, RHIA, Operations supervisor of Health Information Management for Tampa General Hospital.

"Through our use of eScription, we've been able to create an environment in which physicians are happy and can rely upon high-quality reports that are available in accordance with specified turnaround times; reports are 99-100 percent accurate when they come back from transcription,” said Ho.

Ho said that the combination of quality, cost savings and efficiency that the company has been able to achieve by not having to fully manage this process has been tremendous.

Anil Sharma is a contributing editor for HealthTechZone. To read more of his articles, please visit his columnist page.

Edited by Jaclyn Allard

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